ChatGPT monitoring
What does ChatGPT say about your business?
ChatGPT has over 400 million weekly users. When they ask for recommendations in your industry, does it mention you — or only your competitors?
ChatGPT is the new word of mouth
People don't just search Google anymore. They ask ChatGPT "What's the best [your category] for [their needs]?" and act on the answer. If your brand isn't in that response, you've lost a customer before you ever knew they existed.
The challenge: ChatGPT's answers change with every model update, every training data refresh, every system prompt tweak. What it said about you last month might not be what it says today.
And you can't see it. ChatGPT conversations are private. There's no search console, no analytics, no way to know what it recommends — unless you systematically test it.
What ChatGPT monitoring tells you
Are you mentioned at all?
The most basic question. When people ask ChatGPT about your industry, does your brand appear in the response? If not, that's a visibility gap you need to close.
Where do you rank?
Being mentioned is one thing. Being mentioned first is another. Track your position in ChatGPT's recommendations relative to competitors.
What sources does it cite?
ChatGPT with browsing cites sources. See whether your website is being referenced, or whether competitors' content is shaping what ChatGPT says.
How does it change over time?
Model updates shift recommendations. Track whether your visibility improves or degrades with each OpenAI release — before your traffic drops.
How Cited Monitor tracks ChatGPT
You write the prompts your customers ask. "Best CRM for small businesses", "Top restaurants in Manchester", whatever matters to your brand.
We send them to ChatGPT using your OpenAI API key. You supply your own key. You control the model, the cost, and the rate limits. We never see your key — it's stored encrypted and isolated per team.
We parse every brand mention and citation from the response. Entity extraction finds every named brand, product, and organisation. You see share of voice, mention position, and cited URLs.
Schedule daily or weekly runs and track changes over time. Get alerts when your share of voice shifts. Correlate changes with model updates or content changes on your site.
ChatGPT is just one piece
Cited Monitor runs the same prompts across 13+ models simultaneously. ChatGPT might recommend you, but what does Claude say? What about Gemini? You need the complete picture.
Find out what ChatGPT says about you
14-day free trial. Your own API key. Results in minutes.